Pay in 7 days. Receive first, pay later
With ‘Pay Later’ (up to 7 days after dispatch), you receive your order and can check it at your leisure before paying. When your order leaves our shop, seQura will notify you and you’ll have 7 days to check the order and pay, with no additional charges. Valid only for orders under €400.
Shopping with SeQura’s ‘Pay Later’ is this easy, quick and secure:
1. Select ‘Pay Later’ as your payment method.
2. Enter your details (ID number and mobile number). No payment details required and no extra cost.
3. Enjoy your purchase! Check your order and pay up to 7 days after dispatch. SeQura will notify you by email of the payment date and method.
If you have any questions, find the answers here:
- How do I pay for my order?
You can pay by bank transfer or by credit or debit card. We have accounts with 4 different banks for you to choose from. Click here to view our account numbers or here if you’d like to pay by card. Don’t forget to quote the reference number so we can trace your payment.
- Are there any extra costs?
You’ll see the total cost of your order at the time of purchase; there’s no interest or hidden costs afterwards. Please note that some banks charge a fee for bank transfers.
- When do I need to pay for my order?
You have 7 days from the date your order is dispatched. We’ll send you an email as soon as your order is dispatched. In that email, you’ll find the payment deadline, as well as all the information you need to make the payment.
- When will I receive the payment instructions?
Within 24 hours of your order being dispatched. You’ll also find the payment details in the welcome email we sent you when you placed your order.
- I’ve received my order but haven’t received the payment instructions – how can I get them?
We have sent an email to the address you provided when you made your purchase. Please check your spam or junk mail folder, or contact us using the form available on this website. We will resend the information at no extra cost.
- I’ve paid but haven’t received confirmation – how do I know the payment has gone through successfully?
We’ll send you a confirmation by email. Sometimes, bank transfers take 1–2 days to go through. If it’s been more than 2 days since you paid and you haven’t received our confirmation, please contact our customer service team to check the status of your payment.
- Is it possible to pay before the payment deadline?
Of course! You can pay whenever you like. Click here to view our bank account details or here if you’d like to pay by card. Don’t forget to include the reference number so that we can trace your payment.
- I want to return my order – what should I do?
Please contact the website where you made your purchase; they will tell you how to proceed. You can contact us via the form on this website so that we can extend the payment deadline until the returns process has been completed.
- I’ve already paid for my order, but I’ve returned it. Who will refund my money?
Please contact us and we’ll refund your money free of charge.
- Do I have to pay for my order if I’ve returned it?
You do not have to pay for it if you have returned it; you can contact us so that we can extend the payment deadline to avoid receiving reminders about outstanding payments whilst your return is being processed.
Spread your payments
Spread your payment over up to 18 months with seQura. Split the payment for your order into 3 instalments at no extra cost, or over 6, 12 or 18 months for just a small fixed monthly fee. All you need is your ID, mobile number and bank card. Instant and paperless. You can complete the payment whenever you like at no extra cost. You can only split the payment into 18 monthly instalments for orders of €390 or more. The monthly payment is automatically debited from your card on the same day of the month as your purchase. If that day isn’t convenient for you, you can change it at no extra cost.
It’s that quick and easy to split your payment with SeQura:
1. Select SeQura as your payment method when you’re ready to check out.
2. Enter your details (ID number and mobile number) and pay the first instalment.
3. Enjoy your purchase! The remaining payments will be taken automatically each month.
If you have any questions, find the answers here:
- How do I shop with SeQura?
1. Simply make your purchase as normal at one of the shops we work with.
2. Add the items you want to your basket and proceed to checkout.
3. Among the shop’s various payment methods, you’ll find one or more of our payment options; select the one you wish to use and complete your purchase.
4. Our system will open with the payment method you’ve selected, and you’ll see all the relevant payment details.
5. Follow the steps to complete your purchase and that’s it! We’ll keep you updated on the status of your payment at all times via email.
- Where can you shop using Sequra?
You can find the top shops we work with using our new search tool.
We’ll be adding more every day until we reach the 2,500+ shops and services we currently work with.
- How do I create an account with Sequra?
When you make your first purchase, your account will be created automatically using your personal details and mobile number, and you’ll be able to access it whenever you like.
- How do you log in to your account?
To access your account, you just need your ID number and the mobile number or email address you used to register.
If you have any problems logging in to your account, please contact us.
- How do I change my payment card?
To change the card linked to a ‘Pay in Instalments’ or ‘Split into 3’ payment plan, simply log in to your user account, go to the relevant purchase and, under the ‘linked cards’ tab, click on ‘Add new card’.
As always, all changes are free of charge and incur no penalties, although you’ll see that we’ll charge €1 to validate the card. This euro will be deducted from your final instalment.
To change the card for a ‘Pay Later’ plan with automatic payment, go to the ‘Cards’ section in the menu, add a new card and select it as your favourite.
- How do I make an early payment or pay off the balance early?
You can make an early payment whenever you like, with no restrictions or extra costs. All changes are free of charge, with no penalties, and you’ll even save on monthly fees if you pay off more than one instalment in advance!
Log in to your account and select the plan you want to find the ‘Pay off plan’ option, where you can settle the entire remaining balance via bank transfer or deposit. We’ll confirm receipt within a couple of days.
If, on the other hand, you’d like to make a partial advance payment covering several instalments or pay by card, you can also do so by getting in touch with us.
- How do I change my payment plan?
If you made your purchase using ‘Pay Later’ or ‘Deferred Payment’, you can split the payment into 3 or 6 monthly instalments via your user account. Simply go to the purchase you wish to split and select ‘Split payment’.
- Exchanges and returns
If you have already paid some instalments on your purchase, once the shop informs us of the return, we will automatically process the refund to your card. This process may take between 2 and 5 working days.
If you exchange an item or make a partial return, no refund will be issued; instead, the remaining instalments will be adjusted to reflect the new order value.
If you made your purchase using “Pay Later” and are in the process of exchanging or returning an item, you’ll need to notify us so that we don’t send you payment delay notifications. You can do this via your user account under ‘Notify return’. The shop will inform us of the exchange or return, and you will receive new payment instructions or confirmation of payment cancellation in the event of a full return.
Our customer service team responds quickly, but please try to notify us at least 48 hours before (especially if it falls at the weekend) the final payment deadline so that we do not bother you with any payment delay notifications.
- Why has my purchase request been declined?
SeQura’s computerised analysis system carries out an individual assessment of each request, analysing multiple variables relating to both customers and the products they wish to purchase. Approval by the computerised system is required in order to use our services.
If you have received a message stating that your order has not been accepted, you will need to choose another payment method on this occasion in order to complete the purchase.
- My order hasn’t arrived – what should I do?
Firstly, contact the shop to enquire about the delivery status.
If you made your purchase using ‘Pay Later’ and the payment deadline is approaching but you haven’t received your order yet, don’t worry – we’ll extend the deadline without any problem so that you can receive and check your order at your leisure before paying. Simply let us know here. Request an extension to the payment deadline due to a delivery delay by providing us with your details and the order number. Our team will give you an extra week so you can receive your order at your leisure before paying for it.
Our customer service team responds quickly, but please try to let us know at least 48 hours before (especially if it falls at the weekend) the final payment deadline so that we don’t bother you with any payment reminder notices.