Right of withdrawal.
The withdrawal period will expire 14 calendar days from the day on which you, or a third party designated by you (other than the carrier), took physical possession of the goods.
To exercise your right of withdrawal, you must notify Grupo Unamacor (C/ Ingeniero Iribarren s/n, 957 10 82 38, [email protected]) of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or email). You may use the model withdrawal form set out below, although its use is not compulsory: Withdrawal form.
To meet the withdrawal deadline, it is sufficient for you to send the notification regarding your exercise of this right before the relevant deadline expires.
Consequences of withdrawal:
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will make this refund using the same payment method you used for the initial transaction, unless you have expressly requested otherwise; in any event, you will not incur any costs as a result of the refund.
We may withhold the refund until we have received the goods, or until you have provided proof of their return, whichever occurs first.
You must return the goods to us or hand them over directly to Grupo Unamacor, C/ Ingeniero Iribarren s/n, 14013, Córdoba 957 10 82 38, without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the end of that period.
You must bear the direct cost of returning the goods.
You will only be liable for any reduction in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
In the case of a contract for the provision of services, insert the following: “If you have requested that the provision of services commence during the withdrawal period, you shall pay us an amount proportional to the part of the service already provided at the time you notify us of your withdrawal, in relation to the total scope of the contract.”
Similarly, and in accordance with the provisions of Article 45 of Royal Decree-Law 1/2007, it will not be possible to exercise the right of withdrawal in cases where products are purchased that have been made to the consumer’s specifications or are clearly personalised, or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
The right of withdrawal shall not apply to contracts relating to:
- The provision of services, once the service has been fully performed, where performance has begun with the consumer’s and user’s prior express consent and with their acknowledgement that they are aware that, once the contract has been fully performed by the trader, they will have lost their right of withdrawal.
- The supply of goods or the provision of services where the price depends on fluctuations in the financial market which the trader cannot control and which may occur during the withdrawal period.
- The supply of goods made to the consumer’s and user’s specifications or clearly personalised.
- The supply of goods liable to deteriorate or expire rapidly.
- The supply of goods that are sealed and are not suitable for return for reasons of health protection or hygiene, and which have been unsealed following delivery.