The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. 

To exercise the right of withdrawal, you can write to us at the email address [email protected] fill in the request that we provide you through the following form. You can also download the standard form through this Type Form Download Link

In order to comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the expiry of the corresponding period.

Consequences of withdrawal:

In the event of withdrawal by you, we will refund the amounts of the products received by you, (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive method of ordinary delivery that we offer) without any undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make such a refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any costs as a result of the refund.

We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.

The exercise of this right may not be subject to any formality, so the consumer may be required to return the product in perfect condition without limiting the use of the product (provided that it does not go beyond the mere verification of its good condition and operation). If the product is returned without its original packaging or damaged, the good may suffer depreciation.

You must return or deliver the goods directly to us or to the address: Calle Ingeniero Iribarren s/n, Grupo Unamacor S.L. 14013 Polígono Industrial La Torrecilla, Córdoba, without any undue delay and, in any case, no later than 14 calendar days from the date on which you receive your order. The time limit shall be deemed to have been met if the property is returned before the end of that period. You will have to bear the direct cost of returning the goods.

You will only be liable for the diminution in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

In these cases, the provider reserves the right to require the user to bear the direct cost of returning the good or service.

Once we have received the request to exercise the right of withdrawal, we will proceed to refund the financial amount paid within a maximum period of 14 calendar days from the moment of receipt of the withdrawal and always through the means as the client would have paid or, failing that, by bank transfer.

The exercise of the right of withdrawal requires at all times that the user sends the product to the provider as it was received, without using it beyond the mere verification of its good condition and operation. The product must be sent with its original packaging, in such a way that it is not possible to deteriorate it during transport, assuming the possible damage during transport and the derived responsibilities. If it is not returned with the same original packaging, the property may suffer depreciation. The provider will not accept the return of the product when it shows obvious signs of use or deterioration.

In the same way, and in accordance with the provisions of Article 45 of Royal Decree-Law 1/2007, it will not be possible to exercise the right of withdrawal in those cases in which products are purchased that are made in accordance with the consumer's specifications or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire quickly.

The right of withdrawal shall not apply to contracts concerning:

1. The provision of services, once the service has been fully executed, when the performance has begun, with the prior express consent of the consumer and user and with the recognition by the consumer that he is aware that, once the contract has been fully executed by the entrepreneur, he will have lost his right of withdrawal.
2. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
3. The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
4. The supply of goods that may deteriorate or expire quickly.
5. The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.