Table of Contents
These terms and conditions of purchase apply to all commercial transactions carried out in our online store, www.paratureforma.com, hereinafter referred to as The Seller. For more information about The Seller and our Privacy Policy, please refer to the Legal Notice hosted at the bottom of each page of this store.
Please read these Terms of Purchase and our Privacy Policy carefully before placing your order. If you do not agree to all of the Terms of Purchase and Privacy Policy, you should not place any orders.
Identification
The Seller is a business unit belonging to Grupo Unamacor S.L., with CIF B14360440, domiciled at Ingeniero Iribarren s/n, 14013 Córdoba. Any communication may be addressed to the registered office or to the telephone 957108238 or to the 666346084 or email address; [email protected]
Activity
The Seller is dedicated in this online store to the distance sale, preferably online, of products for renovation.
Contents and information provided on the website
The Seller makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, beyond the will of The Seller, it will be corrected immediately.
Sales system
Orders can be placed directly through our online shop. To do this, it is only necessary to add the desired products and quantities to the cart.
The shopping cart will show the estimated delivery time and the corresponding shipping costs according to the destination address.
During the checkout process, you are offered the possibility to request an invoice with a billing address other than the shipping address. If not otherwise indicated, the invoice will be issued with the details of the shipping address.
All invoices will be sent in digital format, to the email address provided during the purchase, once the order has been shipped.
Applicable taxes
The prices of the products displayed on the website of El Vendedor include the Value Added Tax (VAT) that, where appropriate, may be applicable.
Orders placed through our online store will apply the VAT corresponding to the destination country where the product is delivered, in accordance with current regulations on sales within the European Union.
In the case of intra-community sales between companies, and after prior verification of the VAT number in the VIES system, the VAT exemption may be applied, as established by European legislation.
If you are a company based in another EU country and you want to make an intra-EU purchase, please contact us before placing the order to correctly manage the invoice and tax exemption.
Payment methods
TRANSFER
You can make payment for your order by bank transfer to the following accounts held by The Seller.
Account number
2100 2563 51 02 10038484
IBAN
ES10 2100 2563 5102 1003 8484
SWIFT
CAIXESBBXXX
Account number
0049 4533 19 2110008159
IBAN
ES23 0049 4533 1921 1000 8159
SWIFT
BSCHESMMXXX
Account number
0182 2331 15 0201701428
IBAN
ES14 0182 2331 15 0201701428
SWIFT
BBVAESMM
CARD
We have a 3D Secure card payment service. 3D Secure is a form of payment that makes it possible to make secure purchases on the internet and authenticates the buyer as the legitimate holder of the card being used.
BIZUM
Through this modality, you can pay with your mobile phone if you have activated the payment service through Bizum , just by providing your phone number and following the instructions that will appear on your device
PAYPAL
You can make the payment for your order using your PayPal account. Although it is not necessary to have a PayPal account for this form of payment. To do this, we have implemented PayPal Express. You can pay the amount of the order, either by Debit or Credit Card or the prepaid system. We can also send you an email for payment by PayPal, if you wish.
GOOGLE PAY
You can pay for your order using Google Pay. Enjoy one-click payments, with built-in security, for payments big and small. By simply clicking on the Google Pay button, you will be told the steps necessary to complete the payment. It's the perfect combination of comfort and enhanced safety.
SEQURA
Through this modality you have tres possible payment options:
- Pay later (7 days after shipment).
- Divide into 3 installments.
- Payment in instalments over 4, 6, 12 or 18 months.
The company that validates and manages your payments in this case is Sequra.
In this link you have all the information about these processes:
DEBIT
You can pay for your order through MULTIBANCO and MULTIBANCO WAY. By selecting this option during the purchase process, you will receive the necessary data (bank, reference and value) to make the payment through ATMs, online banking or mobile applications compatible with the MULTIBANCO system.
Remember that the order will only be processed once the payment is confirmed, so it is important to complete it within the indicated time frame (usually 24 to 48 hours). This payment method is only available to customers with bank accounts in Portugal.
Shipping method, transport costs and delivery times
SHIPPING METHOD
Shipments are made through our own logistics, or by any transport agency adapted to the goods to be shipped.
Note: You should bear in mind that special transport agencies (more than 20 kg or large volume) deliver the goods at public street level, and in no case do they access private premises or take the goods up to blocks of flats. Therefore, it must be the end customer who ultimately enters their order into their home.
Carriers will bring the truck, van, or van as close as possible to your home, and that's where they'll drop off the goods. If you live in an area that is difficult to access, please take this into account when receiving your order.
GLS and PalletWays are the main agencies we currently use. We look for the safest and most economical way for each product.
There should always be someone at the delivery point, indicated by the customer, to pick up the package. The courier unloads the pallet at street level, as close as possible to the recipient, i.e. where the van/truck can stop. For this reason, the customer must provide the necessary labour or means to transport the ordered items inside the house, garage or floor of a building.
In the event of insurmountable obstacles for the carrier to make the delivery, including a place inaccessible to the vehicle (narrow accesses, historic areas, dead end streets, construction sites, roads or private accesses), the customer must inform Paratureforma in advance so that it can be analyzed and solutions found, otherwise the order can only be delivered to another place with viable access for the carrier.
In case of return or 2nd delivery of the goods due to the absence of this information, the customer/buyer will be charged with the respective additional costs. Paratureforma does not assume any additional costs for deliveries in which the customer requests resources, labour or special requests from the carrier or other companies
TRANSPORTATION COSTS
Shipping costs are subject to the type of material, and are not fixed. When you enter the products in the shopping cart, you can see the total shipping costs, which vary according to the location and the final weight of the products you add to the cart. It is a quick and simple calculation that can be made from the purchase summary, indicating the province to which the shipment will be made.
The Seller is not responsible for additional costs or refunds as a result of excise duties at destination, customs or similar. Even so, we take care of each of the shipments we make, so that they do not suffer delays or other unforeseen taxes.
Transport management depends on tres factors:
- Weight
- Volume
- Shipping Destination
In the Shipping destination section, it should be noted that if the destination is outside the Peninsula, please contact us to manage the transport by another way.
Please note that, for orders weighing more than 20 kilos, the transport is specially palletised, with unloading capacity at the destination and as a consequence, these costs must be taken into account.
For weights over 4200 kilos we recommend that you contact us to arrange a tailor-made transport. If this is your case, please do not place the order, ask us for a custom quote.
DELIVERY TIMES
Delivery times are clearly indicated on each product and are between 24 hours and 60 days, and are met from the confirmation of payment, depending on the customer's territorial area, the volume of preparation of the product or whether the product has to be manufactured.
In any case, for orders that exceed 10 days, the customer will be informed immediately by email or phone call. We will always try to shorten shipping times as much as possible to ensure a quick and efficient reception of orders.
Delivery times are estimates and may be altered for reasons beyond the company's control (such as logistical delays by the transport agency). In such a case, the customer will be informed and a reasonable solution will be sought without necessarily involving compensation.
DELIVERY COUNTRIES
We currently ship to Spain, Portugal and France directly through our online store.
Occasionally, there may be a product that is not available for purchase in any of these countries due to its characteristics (weight, dimensions, fragility, etc.). In those cases, we recommend you contact us by WhatsApp or email to give you a personalized solution.
If you are in another country in Europe and want to place an order, we can manage shipping under a personalized quote. Since our products can vary in weight and size, we will evaluate each case to ensure that the shipment is viable and safe.
For shipments outside of Spain, delivery times may be slightly increased due to distance.
If you are interested, contact us in advance indicating the products you wish to purchase and your complete address. We will get back to you with a shipping quote and the steps to complete your order.
Cancellations
Orders can be cancelled free of charge only while they are in the "Paid" status, which is the first status assigned after completing the purchase and before we begin processing them. At this stage, cancellation can be requested through any of our contact channels: WhatsApp, email or telephone.
Once the order has changed its status, i.e. it has begun to be prepared or processed, any request for cancellation or modification will be treated as a request subject to review, and does not imply automatic acceptance.
This is because, at this stage, the order may have already generated costs associated with tasks such as warehouse preparation, packaging, material handling or even transport. In these cases, we reserve the right not to accept the modification or cancellation, or to apply an additional cost based on the work already performed.
The client will be informed of any resulting expenses before confirming any changes. We appreciate your understanding, as these efforts involve resources and time on the part of our team.
Claims
Upon arrival of the material to the customer, we remember the great recommendation to check the condition of the material. If you cannot review it at the time, you must indicate to the delivery person that the material is pending review.
We ask the recipient to check the material within the first 24 hours of delivery to notify if there has been a breakage of the material during transport. In this case, graphic documentation must be sent via Whatsapp, email or contact form that proves the breakage or defect of the product in order to claim it from the insurance and process the replacement.
Right of withdrawal
WITHDRAWAL PERIOD
The right of withdrawal shall expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. To exercise the right of withdrawal, you can notify us of your decision to withdraw from the contract via our withdrawal form.
To exercise the right of withdrawal, the user only has to select this option:
- Fill in the application form below.
You can also download the standard form through this Type Form Download Link
In order to comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the expiry of the corresponding period.
CONSEQUENCE OF THE WITHDRAWAL
In the event of withdrawal by you, we will refund the amounts of the products received by you, (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive method of ordinary delivery offered by us) without any undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make such a refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any costs as a result of the refund.
We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.
The exercise of this right may not be subject to any formality, so the consumer may be required to return the product in perfect condition without limiting the use of the product (provided that it does not go beyond the mere verification of its good condition and operation). If the product is returned without its original packaging or damaged, the good may suffer depreciation.
You must return or deliver the goods directly to us or to the address we indicate, without undue delay and in any event no later than 14 calendar days from the date on which you receive your order. The time limit shall be deemed to have been met if the property is returned before the end of that period. You will have to bear the direct cost of returning the goods.
You will only be liable for the diminution in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
In these cases, the provider reserves the right to require the user to bear the direct cost of returning the good or service.
Once we have received the request to exercise the right of withdrawal, we will proceed to refund the financial amount paid within a maximum period of 14 calendar days from the moment of receipt of the withdrawal and always through the means as the client would have paid or, failing that, by bank transfer.
The exercise of the right of withdrawal requires at all times that the user sends the product to the provider as it was received, without using it beyond the mere verification of its good condition and operation. The product must be sent with its original packaging, in such a way that it is not possible to deteriorate it during transport, assuming the possible damage during transport and the derived responsibilities. If it is not returned with the same original packaging , the property may suffer depreciation. The provider will not accept the return of the product when it shows obvious signs of use or deterioration.
EXCEPTIONS
In the same way, and in accordance with the provisions of Article 45 of Royal Decree-Law 1/2007, it will not be possible to exercise the right of withdrawal in those cases in which products are purchased that are made in accordance with the consumer's specifications or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire quickly.
The right of withdrawal shall not apply to contracts concerning:
- The provision of services, once the service has been fully executed, when the performance has begun, with the prior express consent of the consumer and user and with the recognition by the consumer that he is aware that, once the contract has been fully executed by the entrepreneur, he will have lost his right of withdrawal.
- The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
- The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
- The supply of goods that may deteriorate or expire quickly.
- The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
Guarantees
In accordance with the provisions of Royal Legislative Decree 1/2007, all products sold by The Seller benefit from a legal guarantee of conformity that lasts for tres years.
Defective product with a valid warranty?
All products sold through our store have a 3-year warranty.
- In the event of any lack of conformity at the time of delivery of the good, the entrepreneur will be liable to the consumer for any defects that manifest themselves during a period of tres years from delivery, which will be understood to have been made on the day that appears on the invoice or purchase receipt, or on the delivery note if this is later;
In the case of second-hand goods, the entrepreneur and the consumer or user may agree on a shorter period than that indicated in the previous paragraph, which may not be less than one year from delivery.
- Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the property already existed when it was delivered.
It would also be necessary to inform consumers and users of the following rights: through a simple declaration, the consumer may demand that the entrepreneur rectify the lack of conformity, reduce the price or terminate the contract.
In order for the good to be brought into conformity, the consumer may opt for repair or replacement, unless one of these two options is impossible or involves disproportionate costs for the entrepreneur. These measures must meet the following requirements:
- They will be free of charge for the consumer, including the expenses that are necessary for the goods to be brought into conformity, especially the costs of shipping, transport, labor or materials;
- They will be carried out within a reasonable period of time from the moment the employer has been informed of the lack of conformity and without major inconvenience to the employer.
The consumer will make the good available to the entrepreneur, who will recover it at his expense in the way that generates the least inconvenience for the consumer depending on the type of good.
You will not be responsible for any payment for the normal use of the replaced goods during the period prior to their replacement.
The employer, for his part, will recover the property at his expense, will remove the non-conforming goods and, in the case of goods that have been installed, will remove them and proceed to install the repaired or replaced property, assuming the costs arising from this.
It will provide the consumer with documentary justification of the delivery of the good by the consumer, stating the date of delivery and the lack of conformity, as well as documentary justification of the delivery of the good already in accordance with the consumer, which must also include the date of that delivery and a description of the corrective measure taken.
The consumer may also demand a reduction in the price or the termination of the contract.
The reduction in the price will be proportional to the difference between the value that the good would have had at the time of delivery if it had been compliant, and the value that the good delivered has at the time of said delivery. The resolution will not proceed when the lack of conformity is of little importance. The consumer may opt for them provided that the following requirements are met:
- When the measure to bring the goods into conformity is impossible or disproportionate;
- The employer has not carried out the repair or replacement or has not carried them out correctly;
- Any lack of conformity appears in the repaired or replaced good;
- The lack of conformity is of such seriousness that it justifies one of the two options;
- The entrepreneur has declared, or it is clear from the circumstances, that he will not bring the goods into conformity within a reasonable period of time or without major inconvenience to the consumer.
The trader shall reimburse the consumer as a result of the choice of these measures for the price paid for the goods upon receipt of the goods or, where appropriate, on the basis of proof provided by the consumer that they have been returned.
The consumer or user shall return the goods to the entrepreneur, at the latter's expense.
- The consumer may suspend the pending payment of the price until the entrepreneur complies with his obligations;
- You may also request the correction of the lack of conformity, the reduction of the price or the termination of the contract, if, as a result of the violation of the rights of third parties, the use of the property is prevented or limited;
- The consumer will not be liable for any payment for the normal use of the replaced goods during the period prior to their replacement;
- Whether you request the correction of the lack of conformity, the reduction of the price or the termination of the contract, you can demand compensation for damages if applicable.
In addition to this information, you must provide the consumer with information on the existence and conditions of after-sales services and commercial warranties, if any.
Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when applicable, or materials subject to wear and tear due to normal use are not included.
Manufacturer's Commercial Warranty
All products sold by The Seller include the official manufacturer's warranty, which in addition to manufacturing defects also covers possible breakdowns that occur during this warranty period. Please note that most manufacturers have effective repair services close to your home or through their online support and even on-site at your own home.
Many incidents are solved by following the guidelines indicated on these supports without the need to return the product to a technical service. We strongly recommend that you consult your product documentation or the manufacturer's online support in which you will be informed of the contractual details of your warranty, troubleshooting, steps to follow, deadlines, coverage, etc.
In the event that the Seller arranges the repair of its product with the corresponding authorized workshop of the brand, the shipping costs will be borne by the Seller if the product is defective. In case of verifying that the material is correct, the Seller will bear the shipping costs of the entire process until they are finally claimed from the Buyer because it has not been approved by the manufacturer's warranty.
Seller's obligations
The Seller undertakes to guarantee the availability and delivery times specified on the website, except exceptionally for those products that the supplier, for reasons beyond our control, cannot supply. This situation, which we indicate as exceptional, prevents The Seller from being able to accurately inform its customers about the availability of the products as well as to guarantee a specific delivery time which, in any case, will depend on the time it takes the manufacturer or distributor to supply the product.
In the event of this exceptional situation, the customer will be informed as soon as possible.
Customer Obligations
The Seller's customer undertakes at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times.
The Client undertakes to accept all the provisions and conditions contained in these General Terms and Conditions of Contract , understanding that they reflect the best possible willingness to provide service for the type of activity carried out by The Seller.
You also undertake to keep your personal access codes to our website confidentially and with the utmost diligence .
The customer undertakes to enable the delivery of the requested order by providing a delivery address to which the requested order can be delivered within the usual delivery hours of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m. to 6:00 p.m.). In the event of non-compliance by the customer with this obligation, the Seller shall not be liable for the delay or impossibility of delivery of the order ordered by the customer.
Applicable law and competent jurisdiction
Purchases made with The Seller are subject to the laws of Spain. In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the buyer's courts or tribunals.
Out-of-court dispute resolution of CONFIANZA ONLINE
"Our entity is a member of Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle de Velázquez 126, 4o-I, 28006, Madrid (Spain). For more information: www.confianzaonline.es.
These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and under the terms of the Code of Conduct, users may turn to Confianza Online for the alternative resolution of possible disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If these refer to electronic transactions with consumers, or data protection when they are related to this area, the complaints will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the complaints relate to digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.
We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show".
Information about Waste Electronic Equipment Disposal (FAEE)
It is not allowed to dispose of electrical and electronic equipment ("EEE"), in household waste containers or in any other that is not specifically intended for this purpose, nor on public roads. Batteries and accumulators that are not attached to EEE must be separated from them. The User may deliver the batteries, after use and at their choice, to specific collection points. EEE waste ("WEEE") must be accompanied by the following symbology to indicate that it complies with Directive 2012/19/EU, Royal Decree 110/2015 and other applicable regulations ("WEEE Regulations") on Waste Electrical and Electronic Equipment ("WEEE"), including the identification of harmful substances, specifically "Cd" for Cadmium, "Hg" for Mercury and "Pb" for Lead.
Consequently, with the purchase of a Product that has the status of EEE, in accordance with the above, the User may deliver to The Seller a WEEE of an equivalent type (under the terms set out in the applicable regulations) at the point of delivery of the EEE or at the User's home where the EEE is supplied. In the event that the User requires the collection of WEEE at home, they must request it through customer service, by telephone, 637078388 or 671589109.
In the event that the delivery of the WEEE is not made to the User's home, the User will have a period of thirty (30) calendar days to deposit the WEEE at our physical point of sale in Cordoba, and on the day of delivery of the WEEE, within the aforementioned period, the simplified invoice accrediting the EEE acquired must be displayed.
The User must package the EEE securely for transport, using a stable package that prevents the movement of the interior elements, being able to do so and if necessary fill the package with filler elements (for example, periodic). The User must ensure that when sending the EEE they are separated from the batteries and accumulators that are removable, as well as delete their corresponding personal data.
The provisions of this section are without prejudice to the User's right to freely deposit WEEE at the collection points specifically established by the Local Entities and Manufacturers of EEE at the collection points specifically established by the Local Entities and Manufacturers of EEE in accordance with the provisions of current regulations
Trusted Shops
We actively collaborate with the company Trusted Shops, a company that helps us to increase customer confidence in our website. To achieve this increase in confidence, our collaboration with Trusted Shops focuses on tres branches.
Quality seal
When you buy online, you lack personal contact with the seller and you can't touch or try the product. So that you can still order without worries, the Trusted Shops Quality Seal shows you which online shops are trustworthy and also offer an outstanding service.
In the quality criteria you will find all the requirements for obtaining the Quality Seal.
Customer Reviews
Several days after an order has been shipped, we will send an email so that, if the user so wishes, they can give a rating of the product or products they have purchased and give their opinion about the service received.
If the user wishes to leave a review, either through Google, Trusted Shops or any other channel, it will become the property of Grupo Unamacor S.L., and may be used by the e-commerce in any of its sales or advertising channels.
At all times, the user's privacy will be respected, showing only the name that the user has used to register on the website, at no time will the name of the recipient of the shipment be used or private data of any other nature will be revealed.
Buyer Protection
Buy safely in any store with the Trusted Shops Quality Seal thanks, among other things, to our money-back guarantee. After completing the order, with just one click, you can directly insure the current purchase or automatically insure all future purchases you make in stores with the Trusted Shops Quality Seal, worth up to € 2,500, free of charge. The duration of the warranty per purchase is 30 days.
The Warranty and Participation Conditions apply.
Black Friday
During the shopping period called Black Friday, the customer will enjoy ALL THE RIGHTS and OBLIGATIONS described in these conditions of purchase. In addition, The Seller offers to clarify the following regarding this period.
QUALITY OF MATERIALS
The quality of the materials offered will be the same as that of the materials offered the rest of the year.
EXCHANGES AND RETURNS
The policy of returns, exchanges, guarantees or withdrawals is the same as during the rest of the year. Even if the promotion has ended at the time the customer requests the return or withdrawal of the materials, the amount that will be valid for the calculation of any refund will be the amount paid by the customer during the sales season.
PRICE FLUCTUATION
Price fluctuation is a set of successive and constant changes in prices. This price change is related to the variation in prices in production costs and raw materials. It is a process that happens throughout the year in which suppliers modify their rates in relation to their production costs.
The costs of production and extraction of raw materials are greatly increased or decreased in relation to the price of energy. If electricity and fuels increase in price, the costs of production and extraction increase proportionally. Businesses cannot program their prices during the year, but they are increased or decreased depending on the manufacturing costs of their suppliers.
OFFERS AND DISCOUNTS
The discounts and promotions offered to customers will be announced with the intensity and advance notice that the seller deems necessary. All discounts will be valid for the specified products and for the period indicated in the advertising that the retailer considers appropriate to distribute.
Promotions will be valid only for orders placed between 24 and 30 November. Any saved basket that is not completed within this period will automatically lose the promotions at 00:00 on 1 December. Discounts and promotions cannot be combined with other vouchers or promotions.
DELIVERY TIMES
All delivery times will be indicated on the products. If the customer does not see this information, we urge them to ask the customer service through any service channel (email, whatsapp, telephone,...)
During this massive shopping period, agencies can be overwhelmed and suffer from delays in deliveries. At all times, from Paratureforma, we will inform our customers if their order suffers or there is a possibility that it will suffer this delay period.
ORDERS PENDING PAYMENT
Orders pending payment (with a "Bank Transfer" payment method) that are placed during the Black Friday period, will remain pending payment until the end of the sales period. On the day Black Friday comes to an end, customers with unpaid orders will be notified. If we don't get a positive response within 24 hours, the order will be cancelled and the customer will lose the discounted price. If you wish to reorder the products in the order, you will need to start the checkout process by accepting the current prices from the catalog.